Help for Homepreneurs

We've all heard popular marketing calls to action. For a limited Time Only! Act now or miss this opportunity! A once in a lifetime chance! Maybe we've even used a few in our advertising. These phrases are designed to spur consumers to buy products quickly. But do they work or are consumers becoming wise to the ways or marketers? With a flood of ads on TV, the Internet, the radio, mobile devices and even in bathroom stalls, it is possible that consumers are learning to tune out advertising. Or maybe they just aren't getting the right message. Audiences are increasingly segmented and generic calls to action may not yield results because they aren't the appropriate message for the intended consumer. For example, if an experienced, financially savvy car buyer is looking for a new car, she may ignore Act Now messages. She is more likely to spend time researching the pros and cons of different car models before making her decision. Messaging that provides the informat...

Work-from-home businesses are often small—with one or two employees. But when homepreneurs sell their wares in the marketplace, they often compete with the big dogs. Presenting products or services next to large, established companies with dedicated staffs and expensive marketing materials can be daunting. It's easy to feel minute when faced with a behemoth or even a mini-behemoth. This feeling of inadequacy is a confidence buster. Worse, it can give a small business an identity crisis. A business owner who originally entered the market energized may begin to wonder if her business can compete. In her mind, she may question whether the business is a career changer or just a hobby. So what makes a business a game-player? Is it the number of employees an organization has? Maybe, it is the size of the company's product portfolio. It could be the company's budget or profit margin. These certainly help, but businesses strong in these areas still fail. I say, it's the profe...

Recently, I contacted a dance studio via the business’s Web site for information about dance lessons for my child. After several weeks the company emailed a brochure with upcoming classes. I picked the class I wanted and sent the company an email asking how to sign-up and pay for the class. No response. I sent a second email. After receiving no response again, I called the gym down the street. They answered their phone and signed my child up on the spot. I’d like to say that this experience is rare, but it is unfortunately too common. Customer service seems to be a lost art at many businesses, but it is one that can mean the difference between repeat business and no business. Something as simple as responding to an email, honoring an appointment, and even saying hello when a customer walks in the door can make all the difference in a business’s success. As a business owner, it’s easy to say that customers will stick around because they need the product or service a business is sel...